Merchandise Return Policy & Digital Policy
Physical Product & Printful Fulfillment Return Policy
Clothing and merchandise (nondigital purchases) are fulfilled
by Printful as print-on-demand services.
Items fulfilled by Printful Print-On-Demand service - return exceptions and process:
Effective Date: October 2025
Thank you for your order from MindCast LLC. All physical products (such as apparel, mugs, or merchandise) sold through our website are fulfilled and shipped by Printful, our trusted third-party printing and fulfillment partner.
Please review the following carefully before placing your order.
Claims and Notifications
If you experience an issue with your order—such as damaged, defective, or misprinted items—please notify MindCast LLC (Know Your FundaMENTALs) within 10 days of your estimated delivery date or actual delivery date. Please note: Printful Print-on-Demand service creates custom products. Each order is printed as the order is placed and unique to that order. Therefore, we do not accept returns or exchanges for the wrong size, color, or buyer’s remorse.
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Damaged / Defective / Misprinted Items:
Must be reported to MindCast within 10 days of receiving order to successfully report to Printful within their return window. -
Packages Lost in Transit:
Must be reported to MindCast within 10 days of the estimated delivery date to successfully communicate issue with Printful.
Claims deemed an error on Printful’s part will be covered at no cost to you.
To report an issue, please email kelly@knowyourfundamentals.com and include your order number, receipt, a brief description of the issue, and clear photos (if applicable). If proper documentation is not able to be provided MindCast cannot guarantee successful delivery of lost item or replacement of defective item.
Wrong Address or Unclaimed Orders
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If an incorrect or insufficient shipping address is provided, the package will be returned to the Printful facility.
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Customer will be responsible for reshipment costs once the correct address is confirmed.
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Unclaimed shipments returned to Printful will be donated to charity after 30 days.
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Failure to promptly notify MindCast LLC of an incorrect address or unclaimed order within 10 days of the estimated delivery date will void eligibility for reshipment.
Returns by Customer
Please contact MindCast LLC before returning any items.
Except where required by law, returns are not accepted for buyer’s remorse, size exchanges, or preference changes.
If you wish to exchange an item for a different size or product, you will need to place a new order at your own expense.
For health and hygiene reasons, sealed products (e.g., face masks) cannot be returned once unsealed.
EU Consumer Notification
Under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to:
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Goods made to the consumer’s specifications or clearly personalized.
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Sealed goods unsealed after delivery and therefore unsuitable for return due to hygiene reasons.
Printful reserves the right to refuse such returns at its discretion - and MindCast will adhere to this printful policy.
Return Address
The return address for all Printful-fulfilled products is automatically set to the Printful facility.
Once Printful receives a returned shipment, an automated email notification will be sent to you.
If you choose not to use the Printful return address, you will be liable for any returned shipments received at your address.
Questions or Support
For any order or product issues, please contact:
📧 kelly@knowyourfundamentals.com
Include your full name, order number, and any relevant details or images.
Please email kelly@knowyourfundamentals.com for any additional questions or concerns regarding shipping. If you have not received your item within the indicated timeline of shipping fulfillment tracking number, please contact us as soon as possible so we can properly address the issue.
Digital Items Policy:
Digital Product Policy
Effective Date: October 2025
Thank you for your purchase and for being part of the Know Your FundaMENTALs community. All digital products produced by MindCast LLC—including online courses, videos, audio files, PDFs, and other downloadable or streaming content—are subject to the following policy. Please review carefully before making your purchase.
All Sales Are Final
All digital product sales are final. Due to the immediate, full access nature of digital content, no refunds, exchanges, or replacements will be issued once a purchase is made.
Digital products may include but are not limited to:
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Online courses (internet access required)
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MP4 or streaming video and audio content
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PDF or other digital documents
By completing your purchase, you acknowledge and agree to this no-refund policy.
Access and Compatibility
MindCast LLC digital products are designed for modern, commonly used browsers and software. It is your responsibility to ensure that your device, browser, and software are up to date and compatible with the digital content prior to purchase.
If you experience difficulty accessing or opening a product:
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Please first verify that your software or browser is current.
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If the issue continues, email kelly@knowyourfundamentals.com for assistance.
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Include a copy of your purchase receipt when contacting support.
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While we will make every effort to help you access your purchase, MindCast LLC cannot guarantee that our digital products will be compatible with every system, device, or software version.
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Privacy and Terms of Use
All digital product purchases are governed by our Privacy Policy and Terms of Use, available at www.knowyourfundamentals.com. By purchasing or accessing any MindCast LLC digital product, you agree to comply with these terms.
Policy Updates
This policy may be updated periodically as additional media formats or digital services become available. Updates will be reflected on www.knowyourfundamentals.com.
Questions or Concerns?
If you have any questions about this policy or need support accessing your purchase, please reach out to kelly@knowyourfundamentals.com.